Returns & Exchanges
At New Era Cap, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can return any item in its original, unworn condition within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package the Items
Place the items in their original packaging, ensuring all tags are attached and the products are securely protected for transit.
Affix Shipping Label
Download and print your prepaid return shipping label from the portal and attach it clearly to the outside of your package.
Drop Off and Track
Take your parcel to the nearest authorized drop-off point and keep your receipt to track the status of your return until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing